Salesforce Spring ’22 Release Notes

The latest innovations in the Spring ’22 release deliver seamless customer and employee experiences, empowering your company to work smarter and succeed from anywhere.

• How to Use the Release Notes
  Our release notes offer brief, high-level descriptions of enhancements and new features. We include setup information, tips to help you get started, and best practices to ensure your continued success.
• Get Ready for the Release
  Reading the release notes is a great step in preparing for the release. These other resources help get you, your org, and your users ready for what’s coming your way. We add resources throughout the release when they become available, so check back often.
• How and When Do Features Become Available?
  Some features in Spring ’22 affect all users immediately after the release goes live. Consider communicating these changes to your users beforehand so that they’re prepared. Other features require direct action by an administrator before users can benefit from the new functionality.
• Supported Browsers
  Supported browsers for Salesforce vary depending on whether you use Salesforce Classic or Lightning Experience.
• Salesforce Overall
  Check out what’s blooming in Spring ’22. Multi-factor authentication is required starting February 1, 2022. Choose where your prompts and walkthroughs appear. Salesforce Checkout has been replaced with the Your Account app. In Surveys, sentiment analysis can be run on real-time and historical text responses.
• Analytics
  Customize data with clicks instead of code with the updated Revenue Operations dashboards. Reuse customizations more easily in your dashboards with Lightning Web Components. Get guidance when you search for data with Ask Data for Salesforce (beta).
• Commerce
  Commerce Cloud enhancements include new and updated features for Salesforce B2B and B2B2C Commerce, Commerce Einstein, and Salesforce Order Management.
• Customization
  Get better control over who sees what with enhancements to sharing. Use recently expanded guidance to enable ICU locale formats. View and manage permissions more easily with updates to Salesforce Optimizer and the permission set user assignment experience (Beta).
• Deployment
  Install the updated Spring '22 Ant Migration Tool to use the latest stable library versions.
• Development
  Whether you’re using Lightning components, Visualforce, Apex, or our APIs with your favorite programming language, these enhancements help you develop amazing applications, integrations, and packages for resale to other organizations.
• Einstein
  With multi-classification models in Einstein Discovery, predict more than just binary and numeric outcomes. Launch bots in more places with the Einstein Bots API. In Einstein Pilot Consent, let Salesforce data scientists identify patterns in your selected object data to see how Einstein can help. Read on to learn what else Einstein’s been up to.
• Einstein Automate
  Compose intelligent workflows with Orchestrator, Salesforce Flow, and OmniStudio. Integrate across any system with Mulesoft Composer for Salesforce. Build and deliver personalized recommendations with Einstein Next Best Action.
• Experience Cloud
  Freshen up your site list by archiving outdated sites that have outlived their usefulness, and make space for the shiny new sites that your users need. Create multilingual LWR sites to reach international audiences, and build LWR sites more quickly with new drag-and-drop components. You can also optimize your site’s performance with several content delivery network (CDN) enhancements.
• Field Service
  Use the Field Service learning map to navigate setup tasks and find the right help. Onboard faster with the Key Concepts and Glossary. Create more efficient schedules with bundled service appointments that group nearby work, and use the REST APIs to make the bundler changes you need. Shift enhancements help managers balance assignments and accommodate worker preferences, as well as update shifts in bulk. Add flexible criteria-based preventive maintenance plans to keep your assets in shape. Briefcase Builder and related records priming help save time by letting you choose only what you need to download before going offline.
• Hyperforce
  Hyperforce is a new infrastructure architecture that unifies the foundations of the various clouds and allows Salesforce to scale rapidly and securely using public cloud partners. Leveraging the public cloud allows Salesforce to expand quickly to new regions that address your local data storage requirements. Hyperforce fosters innovative growth by using common tools, deployment patterns, security practices, and more.
• Industries
  Industries solutions have even more goodies for specific business verticals, so you don't have to customize Salesforce yourself. Net Zero Cloud (formerly Sustainability Cloud) gives you new ways to measure and act on your organization’s carbon footprint. Financial Services Cloud improves deal tracking and record searches, and adds a Branch Management app. Health Cloud offers identity verification to protect sensitive information. Manufacturing Cloud improves forecasting and SKU management. The Business Rules Engine brings Decision Explainer to help you provide clear reasons for application approvals, rejections, and benefit calculations. We've also made advances in the data processing engine, flows, branch management, rebate management, action plans, and loyalty management, all of which are available for multiple Salesforce clouds.
• Marketing
  Marketing Cloud is the premier platform for delighting customers with 1:1 customer journeys. It enables you to build a single view of your customer, leveraging data from any source. Plan and optimize unique customer journeys based on your business objectives. Deliver personalized content across every channel and device at precisely the right time. Measure the impact of each interaction on your business so that you can optimize your approach in real time and deliver better results.
• Mobile
  Get more done in the Salesforce mobile app with new features like the new full-width tablet app experience and a new Mobile Home card for Pinned Lists  Use the new Related Record Priming beta for more accurate and efficient record filtering. Plan for the retirement of tablet app experiences on all devices and the Managed Public Option for Mobile Publisher on Android devices.
• Pardot
  Enjoy more control over enhanced landing pages, which now include layout templates, header code support, and inline form styles. You also get Lightning templates for Salesforce Engage, and expanded automation support and Einstein Engagement Frequency for enhanced emails. Get more out of Pardot with new objects for Version 5 of the API, and the new Tracking and Consent JavaScript API. Plus, prepare for email privacy changes with Pardot’s new open rules audit tool.
• Quip
  Get the most out of your Salesforce data with Quip. Choose whether you want your users to work in Quip with documents that auto-fill with Salesforce data or in Lightning Experience with Quip documents embedded in Salesforce records. Measure and report on your users’ document engagement with faster and more thorough Quip metrics. Use multi-factor authentication to protect your Quip data.
• Revenue
  Enhanced domains don’t support new plugins, and we’re enforcing data restrictions for Access permission sets. Browser performance improvements are coming, and so is default enforcement of encrypted customer IDs in Payeezy ACH payment methods. Prevent inaccurate credit allocations for invoices with header-level payment allocations. We fixed an error with crediting invoices that have equal total amounts and balances due to payment and debit allocations. Review new order and order product standard field permission requirements.
• Sales
  Use Revenue Intelligence to generate more revenue with performance dashboards, analytics, and intuitive pipeline visualizations. Pipeline Inspection adds insights about deal progress and engagement. See transcripts for voice and video calls. Enjoy an improved setup experience for Collaborative Forecasts. Create more engaging email content with custom components in email templates created with Email Template Builder. Plan territories with help from overlays using choropleth maps and other boundaries in Salesforce Maps Territory Planning. High Velocity Sales users can start using sales cadences without building their own.
• Salesforce CDP
  Get deeper integrations with Salesforce partners and products to expand the power of Salesforce CDP, our self-service customer data platform. AppExchange partners and developers can now build and share external activation platforms, letting you expand your activation capabilities with familiar solutions. There’s a new SDK to unify Salesforce CDP and Marketing Cloud MobilePush data for messages and insights. And look out for updated documentation to help you on your Salesforce CDP journey.
• Salesforce CMS
  Explore beta features like enhanced CMS workspaces and improved site search, and learn about how Digital Experiences is the renamed way to access the Salesforce CMS app in Lightning Experience.
• Security, Identity, and Privacy
  Keep your implementation running securely and smoothly with improved Platform-driven security solutions. Refine how users access your sites, apps, and implementations with domain improvements, built-in authenticators (generally available), single sign-on with Slack, and more authentication options. Preference Center (beta) joins the Privacy Center team, helping customers define their communication preferences. Shield products integrate with a wider range of features and clouds. View more metrics in Security Center. And the new Security Policies (beta) feature in Security Center helps you manage Health Check baselines from a central location for all tenants.
• Service
• Enjoy a range of new Service Cloud features that help you and your team deliver efficient, flexible service. Use Omni-Channel Flows to dynamically route customer calls and messages to the preferred agent or bot. Let contact center supervisors access real-time Amazon Connect metrics and listen in on calls with Service Cloud Voice. Build fully functional bots with a new bot template and the user-friendly Conversation Canvas, or use the Einstein Bots API platform. Swiftly triage incidents with new Incident Management features like SLA management tools and Omni-Channel support. And meet staffing needs and make scheduling decisions with new tools in your Workforce Engagement toolbox, including historical adherence metrics.
• Salesforce for Slack
  Use Slack and Salesforce together to connect with customers, track progress, collaborate seamlessly, and deliver team success from anywhere.
• Safety Cloud
  In today’s uncertain health environment, vaccines and testing are critical for getting people together more safely. Also critical for organizations are secure, personalized, and timely communications about in-person gatherings that help build trust between them, their personnel, and their consumers. With Safety Cloud, organizations can create safer and more trusted events and return-to-work experiences.
• Health Verification
  Optimize how you manage Health Verification records by assigning them to the user’s Person Account. Reduce the likelihood of user error by launching Health Verification forms with customer data pre-filled. Attend to problematic health verifications efficiently with a special queuing option. Use custom metadata types to improve how you manage Health Verification FAQ content and Health Verification notifications.
• Work.com
  Prepare your business, employees, and facilities. Respond to major events, such as the current COVID-19 crisis, with the apps and services in Work.com.
• Other Salesforce Products and Services
  Get the latest information on features from Customer Success Group, Heroku, IdeaExchange, and Trailhead GO.
• Spotlight on Content
  We added new Field Service and Salesforce Maps resources.
• Release Updates
  Salesforce periodically provides release updates that improve the performance, logic, security, and usability of our products. The Release Updates page provides a list of updates that can be necessary for your organization to enable. Some release updates affect existing customizations.
• Legal Documentation
  We made seasonal updates to Salesforce Legal Documents.